Contact Shree Win

Reach us

Have a question about your Shree Win account? Getting help is simple. Reach our support team through two fast digital channels, email or in-app chat, available to all registered users across India.

• Email: [email protected], ideal for detailed queries, account disputes, or withdrawal concerns. When writing to us, include your registered mobile number and a brief description of the issue to help us resolve it faster.
• In-app chat: Log in to your Shree Win account and tap the chat icon on your dashboard for instant access to our support system.

We aim to reply to all email queries within 24 hours on working days.

Office hours

Shree Win support runs on a structured schedule designed to serve players across India, from Kashmir to Kanyakumari.

• Automated in-app chat: Active 24 hours a day, 7 days a week, perfect for instant FAQs, balance checks, and quick account queries at any hour.
• Live human agents: Available Monday to Sunday, 9:00 AM to 9:00 PM IST. Live agents handle complex issues including payment follow-ups, bonus disputes, and account verification.

Queries sent after 9:00 PM IST are automatically logged and prioritised for the next morning. Typical email response time is within 24 hours.

Online-only support

Shree Win is a fully digital platform with no physical offices, branches, or walk-in centres anywhere in India. All support is delivered exclusively through email and in-app chat, there is no address to visit, no counter to approach, and no postal correspondence accepted.

Our digital-first approach means you can reach us whether you are playing from Mumbai, Bengaluru, Kolkata, or a small town anywhere across the country. Queries related to payments made via PhonePe, GPay, or BHIM UPI are all handled online through the same support channels listed above.

Never share your OTP or password with anyone claiming to represent Shree Win offline.